Once your appointment is confirmed, you will receive an email from a uCare team member.
What About Video Session Links?
You will receive a video link of your upcoming appointment and you will also get an appointment reminder. Be sure to check for communications from uCare in your email inbox and SPAM folder.
Can I Select a Preferred Spiritual Care Provider?
You may select your preferred provider at the time of booking. However, if your provided provider is unavailable, or is not a good fit, we will communicate and let you know, and work with you to ensure we find the best provider for you.
How do I Prepare for your Appointment?
To ensure you have a productive and smooth experience with your upcoming appointment. We provided some guidelines to follow.
Have a secure safe and quiet environment ready. Choose a private and comfortable space where you won't be interrupted. This will help create a conducive atmosphere for open and honest communication during your session. Your Spiritual Provider will ensure you have a comfortable and welcoming atmosphere.
Ensure a reliable internet connection. A stable internet connection is crucial for video sessions to avoid any disruptions. Test your connection ahead of your appointment to ensure everything runs smoothly.
Prepare your questions and concerns. Reflect on the specific issues or questions you wish to discuss. Having these prepared beforehand can help guide the session and ensure that your most pressing concerns are addressed.
Set up video and audio. Your Spiritual Care Provider will have their video enabled to maintain transparency and adhere to uCare's ethical standards and Biblical standards. You will be able to visit your client portal to access provider notes and plans, and you will be provided with a link to your client's portal to watch your video session.
Set up video and audio. Please ensure your device's camera and microphone are working properly so you can participate fully in the session.
Dress Appropriately. Since all sessions are recorded for documentation and quality assurance purposes, we ask that you dress decently for the video call.